> For the complete documentation index, see [llms.txt](https://docs.lufavo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lufavo.com/frameora/legal/refund-policy.md).

# Refund Policy

Frameora is sold through the Shopify Theme Store.

Before purchasing Frameora, we recommend reviewing the theme demo, feature descriptions, and documentation carefully to make sure the theme is the right fit for your store.

### No refunds

All Frameora purchases are final sale and non-refundable.

Refunds are not available after purchase. Frameora cannot be returned, exchanged, refunded, or canceled after the theme license has been purchased and delivered.

Shopify states that third-party theme purchases from the Shopify Theme Store are final sale, and refunds cannot be provided by the theme developer. Shopify also lists theme purchases as final sale and non-refundable.

{% hint style="info" %}

### Why refunds are not available?

Frameora is a digital product.

After purchase, the merchant receives access to the theme and its source code. Because the theme files are delivered digitally and cannot be returned like a physical product, refunds are not available after purchase.
{% endhint %}

### Try before purchase

You can try Frameora before purchasing it.

{% hint style="success" %}
To test the theme:

* Go to the Shopify Theme Store.
* Search for **Frameora**.
* Click **Try theme**.
* Customize and preview the theme in your Shopify admin.
* Purchase the theme only when you are ready to use it on your store.
  {% endhint %}

We strongly recommend testing and previewing Frameora before purchasing.

### Billing and purchase questions

All Shopify Theme Store payments and billing are handled by Shopify.

Lufavo does not directly process Shopify Theme Store payments and cannot issue refunds directly.

For billing or purchase questions, contact Shopify Support through your Shopify admin.

### Theme support

We’re here to help you have a smooth experience with Frameora.

For theme setup questions, theme-related issues, or bug reports, contact us through the Frameora support form:

We reply within two business days.

<https://docs.lufavo.com/frameora-support>


---

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