> For the complete documentation index, see [llms.txt](https://docs.lufavo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lufavo.com/frameora/legal/support-policy.md).

# Support Policy

Thank you for using Frameora. We take pride in creating high-quality, thoroughly tested Shopify themes, and this policy outlines the support provided with Frameora.

We are committed to making sure you have a successful experience with the theme.

### What's covered

Frameora support includes:

* **Installation and setup issues** — Help getting the theme installed and configured on your Shopify store.
* **Bug fixes** — Resolution of verified bugs or defects in the original Frameora theme that are not caused by third-party apps, custom code, or theme modifications.
* **Theme documentation guidance** — Clarification on how to use built-in Frameora features and settings.

### What's not covered

Frameora support does not include:

* Custom code modifications or third-party app integrations.
* Issues caused by edits you or a developer have made to the theme code.
* Requests for new features not included in the original theme.
* Training on general Shopify usage unrelated to Frameora.

### Contact us

If you have any questions or need assistance, please contact our support team through the Frameora support form:

<https://docs.lufavo.com/frameora-support>

We reply within two business days.


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