> For the complete documentation index, see [llms.txt](https://docs.lufavo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lufavo.com/roomfolk/support/support-policy.md). # Support policy ## How to get help Send a support request through our [support form](https://tally.so/r/GxgNge). **We reply within two business days.** You will not receive an automatic confirmation email when you submit the form, so if you have not heard from us within that time, please send it again — it means your first message did not reach us. Please include: * Your store address, for example `yourstore.myshopify.com` * Which theme version you are on, shown in **Online Store → Themes** * What you expected to happen, and what happened instead * A screenshot, where it helps ## What support covers * Theme features and how they work * Theme settings and how to configure them * Faults in the theme itself — a broken layout, a dead link, a setting that does not do what it says ## What support does not cover * Custom code, and changes you have made to the theme's code * Third-party apps, and issues caused by them * Custom design or development work * General Shopify questions unrelated to the theme, which Shopify Support handles ## Before editing code If you plan to edit the theme's code, **duplicate the theme first and edit the copy**. Editing a live theme means mistakes are visible to customers immediately, and it makes future theme updates harder to apply. Once a theme's code has been changed, we cannot support the changed areas or guarantee that updates will apply cleanly. If you need custom work, consider hiring a [Shopify Partner](https://www.shopify.com/partners/directory). ## Reporting a fault If something in the theme is genuinely broken, tell us — faults are fixed as a priority, and a fix reaches every store running the theme. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.lufavo.com/roomfolk/support/support-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.